PepsiCo discloses that its Chief Human Rights Officer monitors and assesses human rights risks in its business and the Human Rights Operating Council then identifies the most salient issues on an annual basis. PepsiCo also discloses that it collaborated with Shift in mapping the potential impacts its business had, assuming the perspective of rights holders in its value chain and subsequently identifying salient issues. The process integrated learnings from past assessment and audit findings, and input from internal and external experts, including industry groups, NGOs, human rights bodies, and socially responsible investors.
In addition to operating an ethics complaint mechanism, PepsiCo discloses that it has developed a grievance mechanism specifically for third parties in its agricultural commodity supply chain to raise social and environmental concerns. It states that the system aims to "achieve outcomes that help people whose rights may have been affected in a way that is satisfactory to all parties of the complaint," and therefore operates under the "principles of transparency, neutrality, and consistency." It further discloses that it "regularly engage[s] a wide range of external stakeholders and human rights experts on [its] approach, salient issues, and specific concerns."