Benchmarks

2016 Information & Communications Technology


An evaluation of ICT companies' efforts to protect workers in their supply chains from forced labor.

ICT

Overall company ranking

KnowTheChain has benchmarked 20 information & communications technology (ICT) companies on their efforts to eradicate forced labor from their global supply chains. The companies were selected on the basis of their size (market cap) and the extent to which they derive revenues from physical products as opposed to services.

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Key Findings

Worker Voice

ICT companies are taking little action to ensure workers have a voice throughout their supply chain.

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Traceability & Risk Assessment

ICT companies are taking steps to trace their supply chains beyond first-tier suppliers.

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Recruitment

While some firms have leading policies on recruitment fees, more action is needed across the sector.

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The companies' average overall score across the benchmark methodology's seven themes, which were selected to capture the key areas where companies need to take action to eradicate forced labor from their supply chains: commitment and governance; traceability and risk assessment; purchasing practices; recruitment; worker voice; monitoring; and remedy. There are a total of 22 indicators across the seven themes. For each theme a company can score a total of 100 points.

view theme scores
39

The companies' average overall score across the benchmark methodology's seven themes, which were selected to capture the key areas where companies need to take action to eradicate forced labor from their supply chains: commitment and governance; traceability and risk assessment; purchasing practices; recruitment; worker voice; monitoring; and remedy. There are a total of 22 indicators across the seven themes. For each theme a company can score a total of 100 points.

view theme scores

Featured Report

ICT benchmark findings report 2016

To drive awareness and continued corporate action on the issue of forced labor in supply chains, KnowTheChain has benchmarked 20 Information and Communications Technology (ICT) companies on their corporate policies and practices to eradicate forced labor from their global supply chains.

The ICT industry is an at-risk sector. Workers manufacturing components in technology companies' supply chains are often migrant workers particularly vulnerable to exploitation during the recruitment process and in their workplaces. As a Verité study found in 2014 at least a third of migrant workers in Malaysia's electronics sector are in situations of forced labor-building and assembling products for some of the world's major technology firms. These workers can find themselves trapped by burdensome debt owed to recruitment agents deprived of access to their passports and working excessive hours for minimal pay.

The companies were evaluated using a methodology with seven themes: commitment and governance; traceability and risk assessment; purchasing practices; recruitment; worker voice; monitoring; and remedy. Each company received a score out of 100 possible points.

The results show that the ICT sector as a whole must do far more to address forced labor throughout the supply chain.

Featured Report

Action Guide for ICT Companies

This resource provides guidance to Information and Communications Technology (ICT) companies on addressing forced labor risks in their supply chains. It complements the key findings of KnowTheChain's first benchmark of 20 large ICT companies, though its advice is relevant to the sector as a whole.

The guidance covers a range of issues-from policy development and monitoring to grievance procedures and remediation-and prioritizes areas of engagement that the benchmark found to be particularly weak. The aim of the guide is to support business, investor, and multi-stakeholder efforts to prevent forced labor and protect the rights of vulnerable workers in supply chains. It is best reviewed alongside KnowTheChain's key findings report.

The intended goal of this company action guide is to meaningfully advance the efforts not only of the companies benchmarked in the report, but of the ICT sector as a whole. The company action guide is best reviewed alongside KnowTheChain's ICT benchmark report.