The company has an accessible, formal grievance mechanism that facilitates the impartial reporting by suppliers’ workers of workplace grievances and informs workers as to how to access the mechanism. Measures are taken to ensure that the impacted stakeholders trust the mechanism.
The company: (1) has formal procedure that allows suppliers’ workers to report a grievance to an impartial entity. (2) demonstrates that the mechanism is made accessible to workers in the supply chain (e.g. its available in workers language). (3) ensures that the existence of the mechanism is proactively communicated to suppliers’ workers. (4) takes steps to ensure that impacted stakeholders trust the mechanism (e.g. workers who report a grievance can do so without the fear of penalty, dismissal or reprisal of any kind).