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Grievance Mechanism 2020/2021

The company takes steps to ensure a formal mechanism to report a grievance to an impartial entity regarding labor conditions in the company’s supply chains is available to its suppliers’ workers and their legitimate representatives. The company ensures that the mechanism is effective across its supply chains.

The company: (1) takes steps to ensure a formal mechanism to report a grievance to an impartial entity regarding labor conditions in the company’s supply chains is available to its suppliers’ workers and their legitimate representatives; (2) takes steps to ensure that the existence of the mechanism is communicated to its suppliers’ workers; (3) takes steps to ensure that its suppliers’ workers or their legitimate representatives are involved in the design and/or performance of the mechanism, to ensure that the workers trust the mechanism; (4) discloses data about the practical operation of the mechanism, such as the number of grievances filed, addressed, and resolved, or an evaluation of the effectiveness of the mechanism; and (5) provides evidence that the mechanism is available and used by workers below the first tier in its supply chains.


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