Grievance Mechanism
Wilmar discloses it has a public grievance procedure in place that states that any external stakeholder, including individuals, governments, and non-governmental organizations, can raise concerns against Wilmar or its suppliers regarding the implementation of its policies. The company describes that the mechanism has been developed in cooperation with “a range of stakeholders” and it will continue to integrate feedback further. It discloses a regularly updated list of grievances received through its mechanism, as well as the complaints mechanism of the Roundtable on Responsible Palm Oil.